Heating

December 15 2025

What to Expect When You’re Expecting… a Heat Pump

Michelle Abramson Furnace and Boiler, Heat Pumps, Heating, Water Heater energy efficient heating, heat pump condensate, heat pump installation, heat pump leaks, heat pump maintenance, home heating tips, HVAC troubleshooting, Vancouver homeowners

A Homeowner’s Guide to Heat Pump “Leaks” and Other Normal Behaviours

Congratulations — you’re expecting! A heat pump, that is.

Whether your new heat pump just arrived or you’re still in the planning stages, there are a few things no one tells you upfront — like the fact that it might start “leaking” water. But before you panic or call for help, take a deep breath. You’re not alone, and this is completely normal.

This fall and winter, especially in a city like Vancouver where the weather shifts dramatically, many new (and seasoned) heat pump owners find themselves surprised by the sudden appearance of water coming from their outdoor unit. Think of this blog as your “What to Expect When You’re Expecting…a Heat Pump” guide, focused on one key topic: condensate.

📘 Chapter One: “Wait, Is My Heat Pump Leaking?”

Let’s get this out of the way: If you see water coming from your heat pump this time of year, it probably isn’t leaking — it’s sweating.

Just like babies drool and teens get moody, heat pumps produce condensate as a normal part of operation as the seasons change and the air becomes denser. When in heating mode, the outdoor unit draws heat from the air, and in doing so, moisture in that air condenses on the outdoor coil. That water has to go somewhere — so it drips off.

In Vancouver’s damp fall and early winter, this can look like a small puddle or a steady drip. It’s not a problem. It’s just your heat pump doing what it’s supposed to do.

💡 Pro Tip for “Nursery” Planning

Just like you’d carefully plan a nursery for a new arrival, you’ll want to be thoughtful about where you install your heat pump. One key reason? Condensate drainage.

Here’s what to consider:

Avoid placing the outdoor unit near walkways or stairs — in frosty weather, that condensate can be slippery.
Don’t install it above or beside storage sheds, susceptible tools, or areas where water could damage items.
Make sure there’s proper drainage below and around the unit. Water should flow away from your foundation, not toward it.

A little foresight can save a lot of headaches later — and help your heat pump thrive in its new “home.”

🚨 Chapter Two: When to Call the Doctor (aka Your HVAC Tech)

While most heat pump “leaks” are just harmless condensate, there are some symptoms that are worth a check-up.

Here are the top 3 signs something might not be quite right:

1. It’s Constant or Out of Season

If water is coming from your heat pump year-round, even in warm summer temps, or when the system is off, it might not be condensate — it could be a clogged drain, internal leak, or refrigerant issue.

2. The Water Looks or Smells Weird

Condensate is typically clear and odourless. If the liquid is:

Brown, rusty, or oily
Has a strong smell
Seems to be mixed with sludge or debris

…it’s time to book a service visit.

3. It’s Ice, Not Water

If the unit isn’t dripping, but instead forming ice on or around the outdoor coil, something might be off with the defrost cycle or airflow. Ice buildup is a red flag — and it’s easier (and cheaper) to address early.

👶 Chapter Three: You’re Not Alone

Every homeowner with a new heat pump goes through this learning curve. It’s normal to be concerned when water appears unexpectedly — but understanding what to expect can give you peace of mind.

If you’re ever unsure, call us. Think of it like a check-up during a pregnancy — it might just be routine, but it offers reassurance and helps catch issues early.

🛠️ Final Thoughts: Embrace the Drip

In summary:

Water coming from your heat pump in fall is usually just condensate
It’s normal and temporary
Good planning during installation can prevent mess and hazards
Know the signs of an issue, but don’t panic at the first drop

Expecting a heat pump soon?

Need help planning the perfect placement or want to know what to expect in your first season? We’re here for that. Our team is ready to help you prepare, install, and support your heat pump through all of life’s little drips.

Book Your Appointment Today

November 15 2025

Error Code – NO HEAT!

Michelle Abramson Furnace and Boiler, Heat Pumps, Heating, Water Heater air in gas line troubleshooting, boiler ignition lockout, FortisBC gas meter replacement, furnace won’t ignite Vancouver, gas service shut off safety, no heat after meter upgrade, North Shore heating repair, water heater relight service

AKA, Are you sure they haven’t changed your gas meter?

What Homeowners Need to Know About FortisBC’s New Gas Meter Installations — and Why Your Heating or Water Heater Might Stop Working Afterward

FortisBC is in the process of upgrading natural gas meters across the Lower Mainland, including the North Shore, Burnaby, and Vancouver. These new advanced meters are part of a province-wide effort to modernize the natural gas system and improve safety, efficiency, and accuracy.

The upgrade itself is straightforward — but for many homeowners, it can come with an unexpected side effect: your furnace, boiler, or water heater might suddenly stop working after the meter is replaced.

If this happens, it’s not usually because something is broken. It’s most often because your gas service was left shut off for safety reasons, or because your natural gas appliances need to be re-lit, or because air entered your gas lines during the changeover, OR any combination of those three. Here’s what’s really happening — and how you can prepare.

Why FortisBC Might Leave Your Gas Off

When FortisBC replaces your meter, they’ll try to knock on your door first. If someone is home, they’ll explain that they need to shut off your gas supply to complete the installation. Once the work is done, they’ll turn the gas back on and relight any appliances that need it.

If no one’s home, however, FortisBC must leave your gas turned off. This is a safety requirement. Here’s why that’s so important:

A gas appliance could have been left on. If someone had a burner running on the stove and then forgot about it, gas could build up in the house
A stuck-open valve could cause a leak. Older valves or equipment can occasionally fail. If gas was reintroduced while a valve was stuck open, gas could build up inside the house.

Gas buildup is dangerous. Natural gas is mainly methane. Methane is dangerous because it displaces oxygen in the air. That means if a lot of it builds up indoors, there may not be enough oxygen to breathe — leading to asphyxiation (suffocation). Not only that, but it’s explosive. Even a small spark — from a light switch or appliance — could ignite it.

That’s why FortisBC’s technicians can only restore gas service when an adult is present to confirm all appliances are off and the home is safe. It’s also why only a licensed gas technician may turn on the gas to the home.

So, if you come home to find your furnace not running or your water heater cold, the first thing to check is whether a new gas meter has been installed. If it has, your gas may still be off.

Why Some Systems Still Need Attention

Most newer furnaces, boilers, and water heaters have electronic ignition systems instead of traditional pilot lights. Even if your meter is turned on, they don’t need to be “relit” manually after a gas shutoff — but that doesn’t mean they’ll always restart smoothly.

When the gas line is opened again after a meter change, it’s possible for a bit of air to enter the line. So your equipment may try to ignite but fail to produce a flame. After several failed attempts, many modern systems automatically go into safety lockout mode to prevent repeated ignition failures.

This can make it seem like something is wrong with your new equipment — when in reality, it’s just air in the line causing the ignition system to trip its safety feature.

A Real Example from One of Our Customers

We recently saw this exact situation with one of our customers. We had just replaced the gas valve on his furnace, and everything worked perfectly… for a day. Then suddenly, it stopped.

The customer called our office in the late afternoon, after our technicians had already gone home. Rob, our involved and present owner, took the call personally — concerned, because brand-new parts are rarely defective. After hearing the details, he asked, “Are you sure FortisBC didn’t change your gas meter today?”

The customer didn’t think so, he said ‘no’. With the weather not looking so good, Rob decided to swing by on his way home to check.

As he was pulling into the customer’s driveway, Rob’s phone rang. It was the customer. “Guess what?” he said, “It turns out that I do have a new gas meter!”

Sure enough, FortisBC had completed the upgrade earlier that day while no one was home, leaving the gas shut off as required.

What Homeowners Can Do

There’s nothing wrong with the new meters or with your heating equipment — but it’s important to know what to expect so you’re not left in the cold.

1. Watch for notices.

FortisBC will typically leave a door hanger or notice if they plan to work in your area. Keep an eye out for these, as they often contain important scheduling or contact information.

2. Try to be home (or have someone home).

If you can, arrange to be present during the installation. That way, the technician can safely turn on the gas and relight or restart your appliances right away.

3. If you can’t be home, check for a new meter.

If your heating or hot water stops working unexpectedly, take a quick look at your gas meter. If it looks new, or more obviously the valves are turned off, there’s your sign. Here’s what you’re looking for: In the blog picture at the top, the meter for unit 301 is on, the meter for unit 105 was off, and unit 103 is locked out (usually when it can’t be turned on safely, or sometimes when a bill is unpaid for a long time)

4. Don’t try to relight or reset everything yourself, because that would be illegal.

Contact FortisBC or a qualified gas technician to handle it safely.

5. Be patient after the gas is turned back on.

Even when your appliances don’t have pilot lights, they may take a few ignition attempts to clear any air from the lines. If the system locks out, it might need a technician to reset it.

The Bottom Line

If your gas appliances suddenly stop working after a day of FortisBC activity in your neighbourhood, don’t panic. It’s likely just the result of a new gas meter installation and the safety protocols that go with it.

Check for a new meter, look for notices, and contact FortisBC to have your gas service restored safely. A bit of awareness goes a long way toward keeping your home warm, your hot water running, and your heating system trouble-free during this upgrade process.

And if it’s none of those, contact R&B!

Book Your Service Appointment

October 15 2025

When Do I Sleep?!

Michelle Abramson Heating, Plumbing, Water Heater annual home maintenance schedule, dryer vent cleaning safety, furnace and boiler tune-up, home maintenance checklist, HVAC filter replacement schedule, HVAC maintenance tips, smoke and carbon monoxide detector maintenance, tankless water heater servicing

A Real Home Maintenance Plan

The Absurdity of Home Maintenance in the Real World

Let me guess—you bought a house thinking it would be your cozy retreat. Maybe you imagined a backyard BBQ, some wine on the deck, the satisfaction of painting a room your favorite color. What you didn’t realize is that you also signed up for a part-time job as a Facilities Manager, and your house is the most demanding boss you’ve ever had.

Every appliance, every surface, every corner of your home has needs. Important, specific, and often completely unrealistic “recommended” needs. And those “simple” maintenance tasks? When you multiply them by every item in your house… Welcome to the mental breakdown known as Home Maintenance. In this blog we’re going to give you our take on when to sweep and when to sleep!

A Day in the Life of a Responsible Homeowner

Let’s walk through a totally normal week. You work full time, maybe more. You have a family. You attempt to have friends. You squeeze in a little exercise, cooking, and—let’s be wild—fun. Now toss in your home’s list of needs:

Your coffee maker needs to be descaled every 1–3 months. That’s cool. You’ll just add “running vinegar through the Keurig” between your morning meeting and remembering to pick your kid up from practice.
Your tubs and showers want recalking each year the messiest ‘easy’ job on the planet.
Your gutters need cleaning twice a year, but that ladder’s been in the garage corner collecting spider webs since 2021, and who even knows if you’re covered if you fall off it? While you’re up there though, blow off the roof!
Smoke detectors and carbon monoxide detectors want testing, and new batteries twice a year, not just when they beep at 2am.
Dryer vents must be cleaned.
Your furnace needs a professional tune-up once a year
Your hot water tank needs to be serviced every year unless you want it to die a slow, calcium-caked death (or flood your home in spite).
Your air conditioning unit wants a new filter every month, or better yet, the reusable ones need to be pulled out cleaned, dried naturally and thoroughly and reinserted.

Oh, You Thought That Was All?

Let’s not forget the rest of the rotating maintenance carnival:

Stone countertops want sealing, cars want oil, carpets want steam, windows want squeegees, grout wants deep cleaning, and the deck needs paint.

Still awake? Good, because there’s more to do and it’s a biggie.

Air quality systems.

HVAC Filters: Change every 1–3 months. If it’s clogged, airflow drops, allergens circulate, and energy bills climb.
Seasonal HVAC Tune-Ups: At minimum, get a qualified tech twice a year—spring for cooling prep and fall for heating. They can clean coils, check drains, test for leaks, and optimize airflow.
Duct Cleaning? It’s on the list.
Air Purifier Filters: HEPA filters—stick with replacement every 6–12 months; carbon filters every 3–6 months. Pre-filters, every 1-3 months. Letting these go stale doesn’t just drop efficiency—it can recycle toxins.
Bathroom fans? Full of humidity and how do you clean that?
Ventilation Counts: Ventilate kitchens and bathrooms well to control humidity and mold. Use exhaust fans or a whole-house fan to keep the air fresh.

In short, air-quality items aren’t all luxury. Some are real—if you (or household members) are allergy-prone, have respiratory issues, or live in tightly sealed homes, you should pay attention.

The Truth: It’s Too Much

Let’s be honest. Nobody is doing all of this. Not even Martha Stewart. And if they are, they either don’t work full time, don’t have kids, or hobbies, or are avoiding their real problems by deep-cleaning their window tracks. The truth is most of us are just doing enough to keep the place upright. We’re trying to stop the most expensive disasters from happening while ignoring the guilt-trip advice every User (wipe with a damp cloth) Manual ever written, that implies that we don’t keep up with the ‘real’ people of Instagram.

Manufacturers and do have warnings (“or you may void your warranty”) and some are important to follow (see blog on how to void your warranty) But don’t believe everything you read on the internet. You may not appease the appliance gods, but they won’t melt your dishwasher.

Sometimes it feels like maintenance advice is less about what actually matters and more about covering liability. It’s setting you up for failure. Who has the time, money, and mental bandwidth to ensure they run an empty cycle on their washer every month?

What If I Don’t?

You might be wondering—what actually happens if I don’t do all this? Will the universe implode because I didn’t put lemon in my garburator or lubricate the garage door this year? The truth is: most of it won’t lead to catastrophic failure. But a few items are in the “life or death” category (or at least “massive bill” category), and they deserve your attention.

Neglected smoke and carbon monoxide detectors are a legitimate safety risk.
Clogged dryer vents can, and do cause fires.
Failing to service your furnace or boiler can lead to carbon monoxide leaks or breakdowns in the dead of winter.
Servicing your on-demand / tankless water heater is a must

These are the things that matter—not because you want a gold star, but because they can genuinely protect your family, your safety, and your wallet.

So What’s the Answer?

Honestly? Just do your best. Prioritize the stuff that prevents real danger—like smoke detectors, dryer vents, and your HVAC check-up. The rest? Tackle those when you’re trying to work off the anger of a frustrating conversation with your teen.

Need help? You can always call R&B to manage the Life and Death schedules on your plumbing and HVAC equipment for you.

Book Your Service Appointment

February 10 2025

Why We Don’t Install Used Parts in Heating Systems

Michelle Abramson Heating cost saving, danger, gas leak, heating system, maintain, noise, parts, performance, reduce, regulations, reliability, reuse, risk, used parts, vibration, warranties

When it comes to maintaining the comfort of our homes, particularly in the colder months, the reliability of heating systems is paramount. At R&B, we were recently asked (via a 1-star review) why we had not installed a used part in place of the comparatively expensive part that we did use to repair a customer’s heating system. While it’s not a common question or complaint that we receive, in our ethical world of reduce / reuse / recycle it is a valid question even if it’s not a wise choice. This blog will delve into all the reasons why R&B never installs used parts in heating systems. While it might seem like a cost-saving measure, there are several compelling reasons to avoid this practice.

Safety Concerns

The foremost reason to steer clear of used parts is safety. Heating systems operate under pressure and high temperatures, which means that any malfunction can pose serious risks. Used parts may have hidden flaws or wear that aren’t immediately visible. Installing these parts could lead to system failures, resulting in potential hazards like gas leaks, carbon monoxide exposure, or even fires.

Reliability and Performance

I mean if you imagine the reason someone might be selling a used motherboard on eBay, there really aren’t many good reasons that come to mind. Was it a component in a furnace that was replaced and is being parted out? Heating systems are designed to operate with specific components that meet certain standards of performance and reliability. Used parts may not deliver the same efficiency or performance as new components. Over time, this can lead to reduced heating capacity, higher energy bills, and more frequent breakdowns. Investing in new parts ensures that your system runs optimally and consistently, maintaining the desired level of comfort in your home.

Warranties and Guarantees

New parts come with warranties, providing peace of mind and protection against defects. When used parts are installed, not only are they without warranty, but any warranty that the original manufacturer provided is likely void. This means that if something goes wrong shortly after installation, the homeowner could be left with the full financial burden of repairs. In contrast, new parts offer the security of knowing that you’re covered should any issues arise.

R&B has a one-year parts and labour warrant against any defect in the parts installed. That means if the part we replace (an electronic motherboard in this case) doesn’t work as they should within one year, we’ll replace it again for free. Contrast that with if the used part fails. In that case, the customer would have to pay all the labour to re& re that same part second time, not to mention they’ll need to find a second used part, or finally purchase a new one. It seems like a pretty high risk.

Long-Term Cost Savings

While it may be tempting to save money upfront by using used parts, the long-term costs often outweigh these initial savings. Used parts can lead to inefficiencies, requiring more frequent repairs or even premature system replacements. New parts, while a higher upfront investment, tend to have a longer lifespan and better efficiency, resulting in lower operating costs over time. The new part will likely last another 10 years. What’s the lifespan of a used part that’s already 10 years old?

Compliance with Regulations

In our area, the gas safety branch and licensing regulations may stipulate that certain components in heating systems must be new to ensure compliance with safety and performance standards. Installing used parts may not only lead to unsafe conditions but could also result in other issues or if the system doesn’t meet local regulations. It’s essential to adhere to these codes for both safety and legal reasons.

Potential for Increased Noise and Vibration

Used parts may not fit as snugly or operate as smoothly as new ones. This can lead to increased noise, vibrations, and general wear on other components of the heating system. Over time, these issues can escalate, leading to more significant problems that require costly repairs. Not a risk with the motherboard, but definitely as risk with anything like a blower motor, impeller, or other moving parts.

The Final Word

In conclusion, while the allure of saving money by installing used parts in heating systems can be strong, the risks and potential costs far outweigh the benefits. Prioritizing safety, reliability, and long-term efficiency is essential for maintaining a comfortable and secure home. When you choose R&B, you can expect that we’ll live up to our mission – to offer quality solutions that last. Investing in new parts not only ensures optimal performance but also provides peace of mind that your heating system will operate safely and efficiently for years to come. When it comes to heating systems, it’s best to go with the new for the sake of safety, reliability, and overall comfort.

August 6 2024

How to Control Indoor Air Quality on a Budget

Michelle Abramson Air Conditioning, Heating Agglomeration, air cleaner, air cleaners, air purification, air purifier, air purifiers, air quality, airborne, amazon, budget, cost saving, healthy, indoor air quality, ionization, iwave, maintenance, needlepoint bi-polar ionization, odor reduction, ozone emission, save

As more and more of us are installing air conditioning and heat pumps in our homes, all of a sudden, we’re evolving from a summer of doors and windows wide open hearing the calls of the birds, to a household where you can hear the call of the parent yelling, “close the damn door!”. And with that, we now have an opportunity to take full control over our indoor air quality (IAQ) and environment.

This blog is one of our Future Proofing series where R&B is looking at ways we can enhance our living spaces now, that will also serve us later. Young and old, our bodies are more susceptible to the effects of poor air quality, making it crucial for both young families and older adults who are, or plan to age in place, to prioritize clean and healthy indoor air. And since we’re talking about heating and cooling, which is all about changing air, I’m going to start with the most economical and adaptable product that R&B has available, the iWave by Nu-Calgon.

There are many different technologies that can be used to clean and purify your indoor air, such as UV-C sterilization, filtration, and the method used by iWave, needlepoint bi-polar ionization (NPBI).

Here’s How iWave, Needlepoint Bi-Polar Ionization (NPBI) Works:

1. Ionization

iWave produces positive and negative ions through an electrical charge. These ions are released into the air stream of the HVAC system.

2. Interaction with Airborne Particles

Once released, the ions travel throughout the indoor space. As they encounter airborne particles such as dust, pollen, mold spores, bacteria, and viruses, they begin to attach to these particles.

3. Agglomeration

The ions cause the particles to cluster together through a process called agglomeration. This process makes the particles larger and heavier, causing them to become more easily captured by the HVAC filter or to settle out of the air onto surfaces within the space.

4. Microbial Inactivation

Additionally, the ions can disrupt the cellular structure of viruses, bacteria, and mold spores, rendering them inactive and unable to reproduce. This process helps to reduce the concentration of harmful microorganisms in the air, thereby improving indoor air quality.

5. Odor Reduction

iWave’s ionization technology can also help to neutralize odors by breaking down volatile organic compounds (VOCs) and other odor-causing molecules in the air.

Ionization-Based Air Purification System vs. Air Cleaners

Overall, iWave’s NPBI technology provides an additional layer of air purification within HVAC systems by effectively reducing airborne particles, microbial contaminants, and odors. It operates continuously while the HVAC system is running, helping to maintain cleaner and healthier indoor air quality in homes and other indoor spaces.

That all sounds great, but what about the cost? Our handy dandy Amazon can deliver an air cleaner to my door within two days, for about $150, why wouldn’t I do that?

Comparing iWave, an ionization-based air purification system, with air cleaners available on Amazon, which typically include a variety of filtration-based devices, involves considering several factors:

Technology:

iWave uses needlepoint bi-polar ionization (NPBI) technology to purify air by releasing positive and negative ions that interact with airborne particles and microorganisms. On the other hand, entry level air cleaners available on Amazon may tend to use various filtration technologies such as HEPA (High Efficiency Particulate Air), to capture and remove contaminants from the air.

Particle Removal:

The iWave is effective at reducing ultrafine particles and microbial contaminants in the air through ionization and agglomeration. Filtration-based air cleaners, particularly those with HEPA filters, are highly efficient at capturing particles down to 0.3 micrometers in size, including dust, pollen, pet dander, and other allergens.

Odor Control:

The iWave’s ionization technology can help neutralize odors by breaking down volatile organic compounds (VOCs) and other odor-causing molecules. Some air cleaners on Amazon may also feature activated carbon filters designed specifically to adsorb and remove odors from the air.

Ozone Emissions:

One potential drawback of lower quality ionization-based systems is the production of ozone as a byproduct, which can be harmful to human health. In contrast, most filtration-based air cleaners do not produce ozone, particularly those that rely solely on mechanical filtration methods. However, you can be rest assured that the iWave is UL 867 ozone standard certified to produce no harmful levels of ozone.

Installation:

The iWave will be professionally installed in your HVAC equipment by your 5 star Google Reviewed R&B technician, where as an Amazon air purifier will be simple to plug in… so long as you have plugs available with everything else we’re plugging in these days.

Coverage and Noise:

Air cleaners available on Amazon may vary in terms of room coverage and installation requirements. Some air cleaners are designed for single-room use, while others are suitable for larger spaces. Read the fine print to find out the square footage, and air exchange based on fan speed. The higher the speed, the quicker the air exchange and the higher the noise level. The iWave is a silent addition, cleaning the air throughout your home, not just a single room.

Maintenance:

The iWave is self-cleaning and maintenance free. The store-bought units will need filter replacements at ~$25+ each, as they can’t be cleaned. This not only adds to your cost, but also to the land fill.

Cost vs Coverage

The initial cost of iWave may be higher compared to some air cleaners available on Amazon. However, when we look at room size and compare that to a whole home system, iWave still comes out on top. Not to mention, the iWave has warranty coverage for 3-years.

Case Study

An entry-level, high-volume sales ‘Amazon’s Choice’ air purifier sells for $90 (with coupon!) while the iWave, installed at the time this blog was written is $1152.

The Amazon Choice cleans 356 square feet, via air exchange through the unit – meaning if the air doesn’t go through the unit, it’s not cleaned just by virtue of being in the same room. The iWave, installed in the mechanical room, at source, cleans the air for the entire home as it moves through the unit and into the living space.

For whole home air purification, the Amazon choice would require at least one, possibly two units for every room. Simple math on a 3000 square foot home would have us invested in 9-10 units which is about $1000, before you factor in the operational costs of all those units drawing electricity, and cleaning and filter replacement at another $100 per year, per unit.

Not that we’re biased or anything but R&B’s Choice is clear. We do believe in the products we sell. The iWave operates continuously while the HVAC system is running, helping to maintain cleaner and healthier indoor air quality in homes and other indoor spaces. One caveat is its only designed for homes that are heated or cooled by forced air, or ductless units. Stay tuned for more air quality blogs that feature other types of systems for other types of home HVAC systems. If you’re considering improving the air quality in your home, give us a call to ask if it’s a good choice for you and a good fit for your home.

September 27 2023

What Does It Cost to Miss a Heating System Service?

Michelle Abramson Grants and Savings, Heating air blockage, boiler, burn out, carbon monoxide, emergency service, fire, fortis BC, furnace, gas fireplace, heat pump, heating system, ignition, maintenance, motor, service, temperature, warm, water heater

You’re probably hearing a lot from Fortis BC about the value of annual servicing and safety check of your furnace, boiler, water heater, or gas fireplace. And if you’re a customer of R&B, you’ll have been getting calls from our lovely front-line staff who really do want to see you get through the winter without needing an emergency service.

Today is Wednesday, September 27, 2023. The temperature is 15, and it’s a mild early fall day. The nights are getting cooler, and if you’re like me, you’ve just reactivated your home heating system programmable thermostat from stand-by to ON! For most of you that was a routine job that’s forgotten about the moment you walk away. For others, it’s going to dawn on you that you’re still cold 🙁

I am currently sharing my workspace with my valued collogues Sally & Justin and I’m eavesdropping on some juicy gossip – kidding – some frankly stressful conversations about how they’re going to meet the needs of our customers this week. They’re both working to arrange bookings and after-hours emergency service for four different customers without heat and one without hot water.

Without knowing the particulars of the causes of these particular calls, we can be confident that they are resulting from some type of built in safety feature that’s automatically shut down the system, or an equipment failure.

What’s actually wrong?

Well the leading causes of heating system interruptions are:

Overheating due to air blockage – filter change, cleaning or replacement – preventable with annual maintenance
Ignition fails – sometimes due to wear, sometimes due to carbon build up – preventable with annual maintenance
Excess build up or scaling on the heat exchangers leading to failed, cracked, or deficient primary or secondary heat exchangers – this is very dangerous for the home’s occupants – preventable
Excessive burner wear and failure – preventable
Motor burn out- lack of lubrication – preventable – Yes! There’s a common theme here.

Costs of these repairs range from a few hundred dollars to upwards of $8,000 and more. And today’s warranties are starting to exclude systems where a regular maintenance schedule has not been carried out.

While you might get away with skipping a year or maybe two, the effects on the system are cumulative. The carbon build-up will weaken the parts and hasten their deterioration. Just like your barbecue that’s never been cleaned, the burners stop litigating, the flame turns orange and half the orifices are clogged. Eventually you have to replace your barbecue which is somehow much more fun than dealing with a lack of heat or hot water – especially if someone is in your home saying “I told you so!”

So… what does it cost?

In a word, discomfort. Temperature, unexpected expenses, and possibly a health risk to your family. Luckily there’s a way to prevent this too.

What will we do?

Heating systems can be made up of many different types of equipment, each having their own checklist for servicing. In general, any natural gas fired furnace, boiler, water heater (hot water tank or on demand / tankless water heater) will have the same types of things checked including;

Carbon monoxide readings. By far the most important thing to check as it relates to gas safety.
Clean-up of carbon or scale build up on burners, heat exchangers, ignition points, etc.
Checking and calibrating flame chemistry for an efficient and clean burn
Looking for leaks or condensate where it should not be leading to rust or water damage.

For more information you can check out Technical Safety BC, formerly the Gas Safety Branch and Fortis BC for a full list of the items that will be covered for your equipment we access each manufacturer’s recommended list. For example, Carrier posts this service list. At R&B, we upload these service lists to our work orders so you can be assured that each item is checked, keeping you comfortable and off our emergency list.

It’s very common these days with all the heat pump grants available, for heating systems to be comprised of both a gas fired system like a boiler or furnace, AND a heat pump. We can’t forget about those wonderful and expensive appliances. So, be sure to check out our next blog post called ‘What does it cost to miss a heat pump service?”

R_B Plumbing and Heating Natural Gas Installation

March 23 2022

Why Spring is Perfect for a Natural Gas Installation

Michelle Abramson Heating, Upgrades and Renovation gas installation, heating, homeowners, natural gas, natural gas appliances, natural gas installation, natural gas services, patio heaters, permit, propane, spring

With all the hoopla over heat pumps this winter, and your cooling options for summer, you’ve probably already turned your attention to the better weather. I know that we have! With the focus on electric heating for inside your home, you may have a natural gas service to your home and now also have less or in some cases, nothing to do with it. Natural gas is still the most efficient and least expensive form of energy for your patio – not to mention convenience. And there are so many things that we can do with it! So many options in the marketplace to create outdoor rooms and atmosphere.

First up, some space planning. What will your outside space do for you? Will it be an extension of your living room? A covered area, with a TV and a fireplace? In that case, you might hang your patio heaters from the roof. Or will it be an intimate lounge space with a luxurious moon bed with tiki torches for atmosphere. You might plan a circle with a fire pit, or a fire table for an al fresco dining experience. My favourite outdoor room set up is definitely the outdoor kitchen. This is as much because I love to be outdoors as because in our family it’s traditionally been a male dominated task meaning I don’t have to cook!

No matter what your design choices and style aesthetic, you’re sure to find a natural gas appliance to make your new patio space welcoming, warm, and efficient!

R&B Plumbing and Heating’s Top Natural Gas Recommendations

Natural Gas Fireplaces

These framed or frameless kits can easily be installed to look like a feature or built into a privacy wall. They offer both ambience and heat and come in a variety of sizes and looks. They will have weather protected switches and stainless steel burners, built to last. Check out this outdoor room fireplace by Montigo

Natural Gas Patio Heating

In my opinion, this is the best return on investment for your patio. It extends the season, and your living space, and permanently installed heaters can increase the resale value of your home. You can have all the outdoor appliances you like but if it’s too cold to enjoy, that’s not as good.

There are several types of natural gas heaters on the market and freestanding ones are simple so I’m going to tell you about your permanently installed options. We install Calcana infrared patio heaters. The advantage of infrared is that it’s not trying to heat the air, but it heats the objects beneath it. This reduces the wind chill factor. They come in various lengths and sizes for either a residential or commercial application.

Natural Gas Tiki Torches

These can be strung in a line that’s buried along the yard for a nice trail, or strung along a railing, these can often be teed together to make a string, although the cost of the pieces can add up. A few in a small space can have a large impact, and a certain romance! They are also widely available. Just be sure to pick one that’s for natural gas rather than canisters or propane if that’s your fuel of choice.

Natural Gas Fire Pits

These are a standalone version of a campfire come in endless different styles. With a spark-free flame quality they are often able to be used in places with a fire ban. We often install these with the feeder line under the patio so there’s no trailing hoses to trip over or to spoil the look.

Natural Gas Tiki Torches

Pulling up a chair around the table with the flames dancing down the centre of a dining table can create a candlelight ambience that won’t leave you scraping wax (or going to IKEA for more candles – because we all know you never come out of there with just candles!)

For the firepit and fire tables you’ll often see them advertised with a cupboard that will hold the propane canister. The propane canister won’t be needed with the natural gas hook-up since you’ll be running off of your house feed. Re-purpose that extra furniture or sell it! But first, make sure the one you choose can be converted or used with natural gas.

Natural Gas Barbecue

The natural gas barbecue! Oh, what an invention! Maybe it’s just me but changing out and refilling propane bottles is not my favourite thing. While barbecuing with natural gas certainly is. Barbecues that have the conversion kits are much more readily available, and the entire out door kitchen series by Kerrisdale Lumber is an example of how many features can be incorporated into your outdoor space.

Or if you’re looking for something closer to home, Johnstone’s has an outdoor natural gas kitchen package.

TIP: Make sure when you buy a gas patio appliance, furniture or feature, that it has a natural gas set-up or conversation kit available. With the prevalence of propane as the patio gas for many years, you may have to work a little bit harder to find one with a natural gas ability.

Questions homeowners think about before running planning a natural gas installation

How many gas-powered appliances do you expect to connect on your patio?
What sort of permit will you need, and will you need a permit for each of the future appliances you want to connect?
Will R&B Plumbing and Heating manage the conversion of the propane appliance to natural gas? (YES!)
How can I tell if my Natural gas service needs to be upgraded?
Can my old appliances be converted?
Are the R&B Plumbing and Heating technicians certified installers with a natural gas license? (YES!)
What maintenance can I expect for any of my patio natural gas items and features that I want?
How soon can you supply and install my natural gas patio line and accessories?

By having as much detailed information for yourself and our R&B technicians ahead of time, we’ll be able to give you better service and peace of mind.

Book Your Natural Gas Installation Today

We’re an outdoor loving population here on the Westcoast, so a little investment in your outdoor space this spring, will extend your season long after Labour Day.

Connect with us to find out more, or to arrange a free estimate for our natural gas services.

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September 7 2021

Carbon Monoxide Detectors

Michelle Abramson Heating carbon monoxide, carbon monoxide detectors, CO, detectors, excess, gas safety, housekeeping, service checks, sick, smell, undetectable

Why is it that when faced with the expense of an annual safety check and furnace or boiler service that we’re so reluctant to spend that money? Is it because we can’t see or measure the results? Categorizing those few hundred dollars into ‘discretionary spending‘ rather than “necessity spending” may seem like a perfectly justifiable thing to do until we consider the consequences.

Carbon Monoxide poisoning. It’s invisible. Undetectable. If we notice, it’s because we’re sick or things are dying. Or we’re dying. Its roulette of epic proportions and often we don’t even know that we’ve bet. Health link BC has a lot to say about it and way down at the bottom is a message about CO detectors. They are the last line of defense and not a substitute for all the other things you will want to do first.

The most common source of carbon monoxide inside the house in our region is from a failing furnace or boiler. There is no shortage of sources that detail how important it is to be getting annual service and safety checks, as strongly recommended by Fortis BC, and the GAS SAFETY BRANCH of BC.

CO Detectors should be the last resort. Once it gets to the point where your carbon monoxide detector is triggered, it’s often too late for options like repair. The annual safety service will identify parts that are heavily loaded with carbon, starting to disintegrate, reducing the cleanliness and efficiency of the burn and adding build up on all the ignition parts. If this is ignored year after year, and it’s discovered by the triggering of a CO detector, then there will likely be far too much to repair.

Spending money on service is often avoided since it doesn’t produce obvious results like haircuts or grocery shopping. The truth is, your family has the option to become aware that the levels of carbon monoxide might be increasing long before they become dangerous. This is because flue gasses, one of the items that are checked during a service, can be acted upon long before they might vent into the home.

Now if you have a carbon monoxide (CO)detector that’s great. Their purpose is to ensure that gas fired appliances are running at safe combustion levels and not producing excess carbon monoxide that is accumulating inside the home instead of being fully vented.

Do you and your kids know what it sounds like?

If your children are anything like ours, once they get involved in a game, there could be a police siren right next them to them and they would tune it out. They are usually confident it doesn’t apply to them. Even the noises that do apply to them don’t seem to matter, like ringing phones, minute timers etc., but they do know what the smoke alarm sounds like and what to do about it.

With the CO detector it should be the same. Carbon monoxide units all have test buttons on them and its good to press and hold that button for at least 15-30 seconds to really impress on their minds that this pattern of sound is important. The next test should be, can they hear it from everywhere in the house? If not, it would be good to establish a list of things for the babysitter to check after she puts kids to bed and before she starts texting for the evening. Write it down.

Now that they know what it sounds like, do they know what to do if they hear it? Is it an emergency? Always. Resist the impulse to push the reset button because everything seems fine – or worse unplug it. And remember, carbon monoxide detectors are calibrated to go off before the average adult would experience symptoms. Children are much more susceptible.

CONTACT R&B FOR MORE INFO

For more information on what an annual service and safety check actually entails, call R&B today. And if you’re a recipient of our quarterly newsletter, be sure to look for your discount offering.

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February 4 2021

New Heating System Quote – What Questions to Ask

Michelle Abramson Grants and Savings, Heating Carrier furnace, city codes, city of Vancouver, customer care, heat pump, heating, heating system, high efficiency, indoor, installation, quote, warranty

If you’ve decided it’s time to invest in a new heating system and you’re like most, you’ve done some research. You’re familiar with the standard efficiencies and maybe even the difference between a single stage furnace and two stage-modulating unit. If you’ve received any quotes, you may have also had an opportunity to explore some of the different brands. Even with all that, has a clear choice emerged for you? In this blog, we’re sharing with you, the top five questions you must ask the companies who have quoted for you, along with the answers that you should hear!

Who’s Quoted For You?

If you had some warning that your heating system failure was imminent, or maybe you’re taking advantage of some of the spectacular Fortis rebates and double rebates that must be installed by March 31, 2021.

Perhaps you’ve engaged and received two (or more) quotes from reputable heating companies. If it were happening me, I’d get one from the company that sent me a flyer in the mail – just because they were cheap and I’d always wonder if I didn’t. I’d absolutely get one from my favorite local plumbing company – especially one who was just voted North Shore’s favorite HVAC company (woot woot!) to support my home community, and I’d also ask a friend for a referral or failing that, perhaps phone a big-name company.

Now, you’re probably looking at these quotes and wondering why the prices are so different. What aren’t you seeing? What could you ask to find out? And that is what this blog will answer for you. What are the most defining questions you can ask, as well as the most common questions we get? As a bonus, I’m going to tell you the top 3 reasons our customers tell us they’ve chosen R&B. Spoiler alert, when they make their final decision, it’s never about the price!

1. Grants and Rebates

It seems that many prices come with the grant built into the pricing and some as advice that you’ll get additional money back at a later date. This can be the biggest difference in price. Make sure that when you’re comparing the prices, and you will, that you make that distinction.

But I promised it wasn’t about the price and it isn’t. Getting the grants, is the key. The potential to get the grant is something everyone can offer. What fewer do is give you the pre-filled applications, photos, and access to an email or other submission process that is easy to follow. Ask your favorite furnace company, who does the paperwork?

2. I’ve been quoted on two options… which what’s the right choice for my home?

This depends on many factors. The most expensive option for any home is only the right choice if you or your family will use all the features. If WIFI control is not important to you, then you may not need the high-end controller. If noise is a factor, you’ll want a super quiet unit. If high efficiency is your highest priority, does a smaller size of unit fit your needs?

If you’re planning a renovation, or a teardown, or a move, then you might not see the return on your investment either in terms of a sale price or having that unit adaptable to your future plans.

Often times, the best option isn’t the most expensive option, and it can be refreshing to hear that honestly. By really drilling down with our customer to identify which is the right choice for them is the relationship that we want to have. At R&B, we are accessible to have those conversations with you.

3. What is the warranty on the units and what is the warranty process like?

The warranty that you get with domestic heating appliances like furnaces and boilers is often standard throughout the industry. Many manufacturers will also have optional warranties that you can buy to extend the regular warranty. Here’s what you need to know. It’s not necessarily the length of the warranty but more; it’s what the warranty process is. Do you have to navigate these claims on your own, or does your service provider do it for you? Will the warranty process have a clear entitlement that you can get in writing? Does your warranty require that you keep all service records for every year?

When you install a Carrier brand furnace with R&B, and there is a warranty issue, we take care of you from beginning to end. We will start the warranty process, order the parts, make the claims, follow up on the credits and ensure you’re receiving all the money back that you’re entitled to. As well, Carrier provides buy back and upgrade options for some furnaces that fail in that critical time between the end of the warranty and the end of the furnace life. This brings up the next question.

4. Does your company service the units that they install?

We do. It’s important for a few reasons. Companies, who service what they sell, actually know the equipment. Think of an engine in your car. The assembly line can bolt it in an engine to meet a standard, but it’s the mechanic who will ‘tune’ the engine to truly get the best performance out of it. For home heating, it’s the same – especially with boilers. Part of our installation process is completing a combustion analysis, and adjusting the gas pressure. Without doing that, it may be running in accordance with the manufacture’s acceptable ranges, but might not be achieving peak efficiency – which is what you paid for. Finally, and most importantly, your service technician installer will be able to resolve any faults. At R&B, all our installers are also the repair technicians.

The bonus of using a Company like R&B, that services what they sell is for the service records. From installation through each year of service, your maintenance and care will ensure that you’re getting warranty and longevity out of the equipment. Maintenance you’ll be able to prove with our computerized service records.

5. What is your after-sales customer care program?

There’s the “Taillight” after sales care, that ends when you can no longer see the taillights of the installers van, or the “Customer for Life” after sales care. Which would you prefer? Our after-sales care program;

Ensures that all equipment is registered with the manufacturer
Provides all documentation necessary to access grants and rebates
Contacts you on the anniversary of your installation to provide for the booking of the maintenance.
Records equipment model, serial numbers and date of installation to ensure that you can easily call us up to order filters or check warranties
Follows the address, and the customer. We record equipment by address, but customers by name so we’ll always know who you are, and what our services history is with you. When you sell your home, the information can easily be provided to the new owner.
IBC performance monitoring. If you’ve purchased a Canadian made IBC boiler, there’s an option to register for system monitoring. R&B can respond to faults and errors remotely and often before you’re even aware of a fault, or experience the lack of heat.

Plus bonus the question. It’s a bit technical, but stay with me because it’s an important one! Actual customer question:

Your Question: What do you know about the code for my city? Or in other words, Will I pass inspection?

Each municipality can have their own modifications to the general gas safety code. This means that some will allow you to vent though an exterior wall, but the City of North Vancouver will actually require it to go up through the roof. Knowing which process is allowed where will make the difference between passing and failing your installation inspection. And a company that ends up taking out a chimney to vent out the side when it must go through the roof, will actually cause customers to ” hit the roof”!

Make your best decision.

Armed with these questions, instead of peering at the equipment, and small print, and setting price aside for the moment. I hope these questions will help a clear choice to emerge.

Contact R&B Plumbing and Heating

We offer a number of improvements that can increase the health of your air quality at any price point. From a simple furnace filter to an entire air filtration system, contact us today and let our experienced staff connect you with an air quality system that works best within your budget and with your home’s heating requirements.

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January 30 2021

Improve Your Indoor Air Quality to Stay Safe

Michelle Abramson Air Conditioning, Heating air cleaners, air filters, air filtration, air purifiers, air quality, city of Vancouver, clean ducts, furnace, furnace filters, green, heat pump, indoor, indoor air quality, infinity air purifier, iwave, reduce toxicity

“What else will you be breathing this season? Winter weather conditions lead to poor dispersion of air pollutants…”

When you spend a lot of time in your home, you want to take steps to make it healthier. Carrier has innovative products to help improve indoor air quality. Like the Infinity air purifier with an advanced filter that can capture and kill select viruses and bacteria.

What else will you be breathing this season? Winter weather conditions can also lead to poor dispersion of air pollutants, causing emissions from local sources such as vehicles, fireplaces, wood stoves, and outdoor burning to significantly impact fine particulate matter levels present in Vancouver neighborhoods until a good windstorm takes it all away!

Here at R&B Plumbing, we take air quality very seriously. While you can’t do much about the outdoor air, you can do something about the air within your own home. Here are some suggestions on how to improve your indoor air quality.

1. Keep Your Ducts Clean with Furnace Filters

Duct cleaning where a big vacuum truck comes with their hoses is a popular home maintenance item, and many people will invest in the cost. We have another idea! R&B believes that with good prevention before the air enters the ducting, and a little domestic vacuuming a few feet down the vents from the vent covers, you won’t need to spend that money. What’s more important is ensuring that your furnace filters have been changed on a regular basis. Clean filters will be able to capture those particulates before they are blown into your vents in the first place. And more importantly, before that air enters your heating system. The filters are actually on your air intake to protect the mechanics and combustion of the furnace.

Clogged furnace filters will put undue stress on your heating system in two ways. First, they interfere with and restrict air flow and second, the air can be drawn through the path of least resistance which is around the filter. This means that dirty air is entering the furnace.

The number one thing you can do to improve your indoor air quality this winter is change your furnace filter. It’s cheap, it’s easy, and it’s effective.

2. Reduce Toxicity with iWAVE

One of the biggest culprits of compromised indoor air quality is smoke from cigarettes. This smoke contains more than 4,000 chemicals, leading to an increase in risk of asthma, lung cancer, and stroke.

Be mindful that toxic particles can also come from the products you use to clean and disinfect your home. Household chemicals and fragrances give off VOCs (Volatile Organic Compounds – I didn’t know what it meant either!), which come with serious health risks. Aren’t we cleaning to reduce the risk?

While you can certainly reduce the use of these chemicals by switching to natural or mild soaps and cleaners, you can also add a relatively inexpensive and simple air cleaning unit onto your heating system. It’s called the iWave Air Purifier and it’s a whole house solution. It works by creating ions that grab and hold onto airborne pollutants so they can be easily captured by your (brand new, just changed!) furnace filter.

3. Provide Air Support with Air Purifiers

Air cleaners, or products like the Carrier Infinity Home Filtration system, are also effective when it comes to creating fresh and clean air. Did you know that air purifiers can capture 98 percent of airborne particles that circulate through your home? Patented capture and kill technology that helps inactivate select airborne pathogens including COVID 19 to prevent them from recirculating through your home’s air. So you can find comfort and peace of mind. Learn how it works at www.carrier.com/purifier.

You can also choose various heating and cooling add-ons for those who suffer from asthma, allergies, or chronic illnesses. Depending on what the specific MERV or HEPA rating is, special filters capture dust, pollen, mold, pet dander, viruses, pollutants, and bacteria in the air. Be aware that dust mites and mold love moisture, so it may be wise to invest in an air exchanger or dehumidifier to keep these materials at bay.

Your home’s humidity should be between 30 and 50 percent, so ensure you keep your home’s levels within this range at all times. There are many types of appliances and air quality systems available on the market today to improve the quality of the air you breathe within your own home, all at a variety of price points to meet any budget.

To improve air quality and atmosphere at a bargain price, consider adding plants like dracaena, peace lilies, English ivy, chrysanthemums and spider plants to your home in an effort to improve indoor air quality. These plants have detoxifying properties. Plus, they look beautiful and can spruce up the appearance of your home at the same time.

4. Combine with Efficiency!

Another challenge in the winter, are all the doors in windows stay closed making the inside just a little bit stale. For the best in air quality and heating efficiency consider the HRV. A Carrier series heating recovery ventilator is a great way to bring fresh air into your home and not make extra work for your furnace to heat it. They can be installed to work with existing ducting or become a part of your addition or renovation project.

Contact R&B Plumbing and Heating

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