Privacy Policy

R&B is committed to maintaining your confidence and trust, and accordingly maintains the following privacy policy to protect your personal information.

 R&B’s Commitment to Security 

Personal information is accessible only by staff. All R&B volunteers, agents and contractors with access to personal information are also bound to adhere to this policy as part of their Confidentiality contract with R&B.

 

Personal Information that R&B May Collect

R&B collects the following types of personal information: names, postal and e-mail addresses, phone and facsimile numbers, billing information, and complaint and inquiry information. R&B may also collect business information from sole proprietorships that purchase products or services, some of which might constitute personal information, as well as personal information from individuals acting solely in their business capacity. R&B’s online contact form collects information that is forwarded directly to an R&B employee.

R&B does not collect or maintain information from those actually known to be under the age of 13, and no part of our site is structured to attract anyone under the age of 13.

 

How R&B May Use Personal Information

Unless you consent, R&B will use your personal information for the purpose for which it was submitted such as to provide products and services, process invoicing and collection, reply to inquiries, handle your complaints and process other requests related to our business operations, and we will use such information to provide operational notices, and in program record keeping and to conduct research on customer experience. Our research may lead to the publication of aggregate demographic data but will not result in the reporting or publication of any personal information provided to us. At certain points where personal information is collected on our site, there may be a box where you may indicate you would like to be on a list to receive information about other R&B programs and services. At any time you can add, update or remove your name from our mailing list by contacting us at sales@randbplumbing.ca.

 

How Your Information May Be Shared

In order to serve you best, R&B may share your information with another trade offering products or services specific to your need.  It is also possible that a complaint, request or inquiry will be more appropriately handled by an outside entity or agency in which case the necessary account information will also be transferred. Consumer inquiries may be forwarded by email, and consumers should recognize that this method of transmission might not be secure. R&B never sells or rents personal information.

We will also release personal information under the following circumstances:

Where release is required by law (for example, a subpoena) or regulation, or is requested by an agency for governmental investigative purposes or governmental proceedings;

Where our records indicate a company may be engaged in fraudulent activity or other deceptive practices that a governmental agency should be made aware of;

To appropriate persons, where your communication suggests possible harm to others.

 

Help Us Keep Your Personal Information Accurate

If your personal information changes or you would like to review the personal information we may have on file, please email us with the new information or your review request at sales@randbplumbing.ca. Please reference the job address for most efficient attention.

 

Computer Tracking and Cookies

Our web site is not set up to track, collect or distribute personal information not entered by its visitors. Our site logs do generate certain kinds of non-identifying site usage data, such as the number of hits and visits to our site, as well as demographics of site visitors.  This information is used for internal purposes by technical support staff to provide better services to the public and may also be provided to others, but again, the statistics contain no personal information and cannot be used to gather such information.

A cookie is a small amount of data that is sent to your browser from a Web server and stored on your computer’s hard drive. R&B uses non-identifying cookies to provide easier site navigation and access to forms. You can still use most of the R&B site if your browser is set to reject cookies. Our cookies do not generate personal data, do not read personal data from your machine and are never tied to anything that could be used to identify you.

 

Problems



If you have a complaint about R&B’s compliance with this privacy policy, you may contact us at sales@randbplumbing.ca