Great ratings come from a good customer experience and a solid warranty. In this section of the highest rated local plumber blog series I focus on these aspects and what R&B has to offer.
Whether it’s the Better Business Bureau, Homestars, Google or another on-line organization, the highest rated local plumber is a coveted distinction and one we work hard to keep.
The Better Business Bureau is a well-known resource for customer advocacy. To that end, they conscientiously make every effort to ensure that if they designate R&B as the highest rated local plumber, we truly are. R&B has a rating of A+ with the BBB. We earned that through our years in business, our success with and attention to complaint resolution, and all the other attributes that make up the qualities of the highest rated local plumber.
There are many places to post reviews and they get posted passionately for all kinds of reasons. We are proud to have our good service motivate so many to post their great experiences. While we are not without a negative review, we do pride our selves on the resolution of these moments. We always try and engage to find a resolution with the customer.
HomeStars is another rated stop for homeowners to visit in their quest for a company they can count on. With them, we are a 9/10 with 17 of our 18 reviews being overwhelmingly positive.
At Yelp, Yellow Pages and Google we average 4/5 stars. Here is what people are saying about us:
“Top notch! Richard arrived promptly and was personable and efficient while working”
“R&B came out within an hour of my phone call. We had not used them before and selected them purely based on the positive comments online.
The glowing reports are accurate – the plumber dispatched to my home (Malcolm) was efficient, knowledgeable and pleasant. He got the job done quickly and made sure there was no mess left behind…We will definitely use them again!”
And at plumbing ranking sites we are praised for our warranty.
“…it’s good to see that R&B Plumbing & Heating offers a warranty of 1 year on parts and labour and a satisfaction guarantee. Their warranty and guarantee offering is the best in the Lower Mainland.”
R&B provides for a 1-year parts and labour warranty against defects in workmanship and material supplied for all completed work. This is about 9 months longer than some of our competitors who have warranties that range from 30-90 days. To be the highest rated local plumber is to stand behind the work you do.
When you are looking for your highest rated local plumber, look no further than R&B.